Privacy Policy
OKX-SHOP Privacy Policy
1. INTRODUCTION
Welcome to OKX-SHOP, the e-commerce platform operated by OKX Group and its affiliated companies (collectively, "OKX-SHOP," "we," "us," or "our"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services, including our website and mobile applications (collectively, the "Platform").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Platform or Services. We may update this Privacy Policy from time to time, and your continued use of the Platform after any such changes shall constitute your acceptance of the revised Privacy Policy.
2. COLLECTION OF PERSONAL DATA
We collect personal data that you voluntarily provide to us when you use our Platform, including when you register an account, submit forms, or interact with our customer service. We may also collect personal data automatically as you navigate through the Platform, such as through the use of cookies and similar tracking technologies.
The personal data we may collect includes, but is not limited to:
- Your name, email address, phone number, and physical address;
- Your device information, such as your IP address, device model, operating system version, and unique device identifier (UDID);
- Your browsing history, usage patterns, and preferences on our Platform;
- Your transaction history, including details of purchases and payments;
- Any other information you choose to provide to us or that is necessary for us to provide our Services to you.
We may also collect aggregate data, which is data that does not personally identify you, such as statistical information about how you use our Platform and Services.
3. USE OF PERSONAL DATA
We use your personal data for the following purposes:
- To provide you with the Services and Platform you have requested, including account management, payment processing, and customer support;
- To improve our Services and Platform, including conducting research and analysis to understand user needs and preferences;
- To communicate with you, including sending you important updates, notifications, and marketing materials;
- To comply with legal obligations, such as responding to legal requests, court orders, or government inquiries;
- To protect the rights, property, and safety of OKX-SHOP, our users, and the public;
- To prevent fraud, spam, or other harmful activities;
- To personalize your experience on our Platform and make recommendations to you;
- To carry out any other purpose for which you provided the personal data, as disclosed at the time of collection.
We will not use your personal data for any purpose other than those disclosed in this Privacy Policy without providing you with prior notice and an opportunity to consent to such additional purposes.
4. DISCLOSURE OF PERSONAL DATA
We may disclose your personal data to third parties in the following circumstances:
- To our affiliated companies and subsidiaries, to assist in providing our Services and Platform;
- To third-party service providers who perform services on our behalf, such as payment processors, data analytics firms, and customer support providers;
- To comply with legal obligations, such as in response to a court order, subpoena, or government request;
- To protect the rights, property, and safety of OKX-SHOP, our users, and the public;
- In connection with a merger, acquisition, or other business transaction, where your personal data may be transferred as part of the assets of the transaction;
- To any other third party with your prior written consent.
We will not sell, rent, or lease your personal data to third parties for their marketing purposes without your explicit consent.
5. PROTECTION OF PERSONAL DATA
We implement a variety of security measures to protect the personal data you provide to us from unauthorized access, use, disclosure, modification, or destruction. These security measures include:
- The use of encryption technologies to protect your personal data during transmission;
- Secure server infrastructure and access controls to prevent unauthorized access to our servers;
- Regular security audits and vulnerability assessments to identify and address potential security risks;
- Employee training and awareness programs to ensure that our staff handle personal data securely;
- The use of firewalls and other network security technologies to protect against external threats.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. RETENTION OF PERSONAL DATA
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services and Platform, to comply with our legal obligations, to resolve disputes, and to enforce our Privacy Policy and Terms of Service.
We will determine the retention period based on the nature of the personal data and the purposes for which it was collected. When the retention period expires, we will securely delete or anonymize your personal data.
7. YOUR RIGHTS REGARDING PERSONAL DATA
You have the following rights regarding your personal data:
- The right to access your personal data that we hold;
- The right to request that we correct any inaccurate or incomplete personal data;
- The right to request that we delete your personal data, subject to certain exceptions;
- The right to restrict the processing of your personal data;
- The right to object to the processing of your personal data for direct marketing purposes;
- The right to data portability, to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller;
- The right to withdraw your consent to our processing of your personal data at any time, subject to legal obligations and our legitimate interests.
To exercise any of these rights, please contact our Data Protection Officer at dpo@okx-shop.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
8. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy at any time by posting the revised version on our Platform. The revised Privacy Policy will be effective upon posting. Your continued use of the Platform after the posting of any revised Privacy Policy shall constitute your acceptance of the revised terms.
We will notify you of any material changes to this Privacy Policy by posting a notice on our Platform or by sending you an email. You are encouraged to review this Privacy Policy periodically for any changes.
9. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer at:
- Email：Onlinestore@okx.com
- Company Address: 12 Marina Boulevard, #19-02, Marina Bay Financial Centre Tower 3, Singapore 018982
- Phone: +447947096818
We will attempt to resolve your questions or concerns promptly and in accordance with applicable data protection laws.
Contact Info
- Address: 12 Marina Boulevard, #19-02, Marina Bay Financial Centre Tower 3, Singapore 018982
- Phone: +447947096818
- Email: Onlinestore@okx.com
